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Tourism Industry urged to take notice of travellers with disabilities

A recent report by VisitEngland has revealed that over £2bn was generated for the English domestic visitor economy in 2009 by overnight trips made by people who either have or are accompanied by someone with a health condition or impairment. VisitEngland are using this report to highlight to the tourism industry that catering for travellers with disabilities or health conditions is essential.

Over 11 million of these overnight trips were made last year, equating to 11% of the total volume of domestic overnight tourism in England.

VisitEngland said trips by this group tend to be longer than average and as a result their spend per trip is higher.

“Tourism businesses should view accessibility in its broadest sense, as fundamentally it is about understanding and catering for the individual needs of all visitors and in doing so providing a high quality and memorable experience which in turn will generate repeat bookings and visitor loyalty,” said James Berresford, VisitEngland chief executive.

‘The Chill Factore’ in Manchester scoops tourism awards

VisitManchester organised the Manchester Tourism Awards at the Manchester Hilton last month.

The indoor real snow centre, ‘The Chill Factore’ won the ‘Access for All’ category award at the ceremony. Judges praised the efforts made to cater for the needs of guests with disabilities, including the close association with Disability Snowsports UK (DSUK)and also recognised the positive relationship The Chill Factore has with the local community.

Guest Services Manager, Jodie Finnegan, was also recognised in the ceremony, coming in the top three in the ‘Outstanding Customer Service’ category. She’s greatly improved guest satisfaction with a 5,000% reduction of complaints over the past 18 months and the complaint ratio now standing at less than 1 per 25,000 visitors – not bad going for such a popular and large attraction!

The Chill Factore also won the Visitor Attraction Quality Assurance Scheme (VAQAS) accreditation by VisitEngland, for their commitment to guests’ needs after being assessed on all areas that impact on the quality of the guest experience.

The Real Snow Attraction can now display the VisitEngland Tudor Rose Quality Marque which is generally known as a reassurance of a quality attraction.

Chief Executive, Stephen Evans said: “We’re delighted to have our hard work and commitment recognised by these prestigious organisations. At Chill Factore the enjoyment of our guests is of paramount importance to us all and we do all we can to ensure their needs are met. As the northern headquarters of snow sports charity Disability Snowsport UK, it is a particular honour to be awarded for the quality of care we give to everyone who visits us and the efforts our adaptive ski instructors go to to get those with disabilities skiing using specialist equipment.”

There are many things you can do at The Chill Factore, you can take lessons in learning to ski, or go to improve your skiing, snowboard and you can take the children to learn at the kids snow sports academy.

Relaunch of rail journey between Bishop Auckland and Stanhope

The first scheduled passenger train journey from Bishop Auckland to Stanhope for 60 years set off on Saturday. It’s one of the shortest stretches of independently owned rail tracks in the UK at 16 miles long in County Durham.

Thousands of people turned out for the launch as it’s first journey was blessed by the Dean of Durham, the Rt Rev Michael Sadgrove at 11.40am.

The project was made possible by a government job scheme of a group of young people who even returned to work in their own time to make sure that the completion deadline was met. 

The “competitive fares” of £5.50 return will hopefully encourage passengers near Weardale Railway to use the train into Bishop Auckland instead of their cars as a more environmentally friendly way to travel and to save on parking fees.

Five trains a day will run between Bishop Auckland and Stanhope. From Bishop Auckland passengers can catch a train on to Darlington, and the East Coast Main Line.

To read the full story in Journal Live, click here.

Ashburton Cookery School Adventure!

 I recently went for a jaunt from Manchester down to South Devon to take a one day course in vegetarian cooking at the Ashburton Cookery School. Rather a far way to travel for one day of cooking but certainly worth it. It’s even more convenient if you happen to be staying at a holiday cottage in Devon.

 Set in a beautiful Georgian town on the edge of Dartmoor, the Ashburton Cookery School offers over 40 cookery courses to choose from, ranging in skills to suit beginners as well as experienced cooks. I consider myself a reasonably good cook; however I have never been on a cookery course before so was a little anxious about how it was all going to pan out.

 I needn’t have been so anxious; we started the day by being greeted by a friendly receptionist who showed my fellow ‘students’ and I to a sleek, well-lit dining room for tea and coffee before the start of the course. This gave us all an opportunity to introduce ourselves and learn a little about each other and why we had all chosen this course. There were about 8 of us and most had received the course as a present (the school do gift vouchers, order them online here) whereas others were enthusiastic cooks curious about vegetarian cooking and had decided to go to Ashburton because of its reputation as a leading cookery school in the UK.

 After coffee we were invited in by our chef tutor for the day, Joe Bartlett, who has worked at some of Devon’s finest restaurants. He was most recently head chef at Holne Chase Hotel, holding two AA Rosettes before joining the cookery school in 2008. He asked us to choose an area to cook in and to get in to pairs as some of the cooking would be done between two (this is not because the cooking necessarily requires two people, but it does serve to keep things social and fun in the class). The kitchen was modern and fully equipped with everything you would ever need when cooking; I was rather impressed by the design and functionality.

Ashburton Cookery School and Buckfastleigh Cottage (59) by e.artesero.

Magnetic Knife Strip photo by Elisa Artesero

 We were all handed a booklet with the day’s recipes and given a comprehensive health and safety talk about how to conduct ourselves in the kitchen.  We were then shown how to make an amazingly fresh and flavoursome soup stock that we could make at home and freeze for future soups, such an easy recipe and far superior to using stock cubes. With this stock we prepared a creamy parsnip, lentil and cumin soup, which we would take home to eat for our dinner.

Ashburton Cookery School and Buckfastleigh Cottage (60) - edited by e.artesero.

Stirring the soup - picture by Elisa Artesero

We prepped some aspects of dishes to complete later, such as the filo pastry baskets, which wouldn’t need to be done so far in advance normally but for teaching purposes and to get as many things packed in to the day as possible, this is how the day was structured.

Next up, was the baked courgette, mozzarella and pesto rolls and the celeriac, carrot and feta cheese fritters, which we would make as our mid-morning snacks. Chef Joe demonstrated what we were to do in a clear and concise manner, all the time giving little tips on variations on the recipes, nutritional advice and information on where the vegetables have come from, as all the food used at the cookery school is organic and from local farms.

I had a bit of a tussle with the fritters as they are so delicate to put together and cook without falling apart. The key, I quickly realised, was patience, don’t try to turn them over before they’re fully browned on one side. Once I got the knack though, I think I did rather well! They certainly tasted lovely and are a brilliant way to eat healthy vegetables full of flavour, vitamins and protein.

Ashburton Cookery School and Buckfastleigh Cottage (75) by e.artesero.

Courgette rolls and fritters picture by Elisa Artesero

Once cooked, we had a half hour break to eat our stuffed courgettes and fritters in the dining room while the kitchen assistant cleaned and prepared the kitchen for our next round of cooking. I had made so many that I kept some to take back to the cottage with me that night and put them in the tubs provided.

The next dish to prepare was the filo pastry tart filled with creamy leek, apple, wild mushrooms and tarragon with a soft poached egg. This was a particularly stylish dish, one which I’m sure you would not turn your nose up at if served it in a top restaurant. Joe taught us a little about the wild mushrooms (all picked locally) and taught us how to clean and prepare them to avoid getting any grit in our cooking. This dish was surprisingly easy to make once you have all the ingredients laid out in front of you. Perhaps the most impressive thing that I learnt however; was to make a perfect poached egg, one which you can prepare up to 3 days in advance of when you want to use it and have a perfectly runny poached egg when you quickly heat it up. The secret ingredient appears to be salt and white wine vinegar…

Ashburton Cookery School and Buckfastleigh Cottage (86) by e.artesero.

Filo pastry tart filled with creamy leek, apple, wild mushrooms and tarragon with a soft poached egg photo by Elisa Artesero

We ate this tasty dish as a starter, but I found it so filling that it could be cooked as a main.

Finally, we made the main dish, stuffed aubergine with roasted vegetables, halloumi cheese and pumpkin seeds; which we’d cooked in part earlier in the day so we wouldn’t have to wait too long between our starter and our main.

The roasted vegetables were first pan-roasted, for which I had the opportunity to practice my chef’s flick with the pan, it’s certainly something I will be impressing my friends with at dinner parties soon! A good tip with the halloumi cheese before griddling it is to cover it in flour to stop it from melting everywhere. Simple, but as someone who hasn’t used halloumi before I might not have thought of it!

Ashburton Cookery School and Buckfastleigh Cottage (91) by e.artesero.

Stuffed aubergine with roasted vegetables, halloumi cheese and pumpkin seeds photo by Elisa Artesero

This dish was, of course, delicious and a wonderful end to a fun and informative day. We all ate together, talked and then said goodbye to Joe, who I thought was the perfect teacher for the course. At no point did we feel rushed or like we were running out of time; everything was informative, well instructed and enjoyable. I’d recommend this course for anyone with an interest in cooking, even if they don’t consider themselves a good cook. To browse the wide selection of courses available, browse the main website here and to browse for cottages in the surrounding area, visit our main site here.

New Article on Exmoor / North Devon

Happy new year from everyone at HolidayCottages.cc!

We’re adding more articles all the time. In our latest, Gillian Thornton heads to the Exmoor moors, in North Devon – taking in Porlock, Lynmouth, Minehead and Coombe Martin. Take a look at the full article here.

Tom

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Charlie the dog: Munsterlander?

Munsterlander?

Or spaniel/collie cross?

In the latest edition of Holiday Cottages I’ve written about a ‘walking cure’ for Charlie, my dog – you can read the full article in the holiday cottages online magazine, or in a web version on the holiday cottages website.

Charlie, who came to us as a rescue dog three years ago, had begun to behave a little strangely. He’d started to develop obsessions: most notably, a passion for table legs – he’d lick and lick them for hours on end, ignoring everyone and everything. It was very weird behaviour!

“Oh, he must have collie in him” people would say. “They’re obsessive.” We wondered if he did. In the piece, I describe him as a “cheerful bouncy mix of spaniel, collie and possibly boxer” but some people tell me that he’s actually a Munsterlander.

Anyway, as you might have read, we took him on a cottage holiday (Wringworthy Cottages, at Morval, near Looe in south east Cornwall) where we did lots of walking along the coast path and gave him plenty of TLC, hoping that we’d manage to get him back to the well-balanced and intelligent dog he’d once been. And it worked. By the end of the holiday, he was calm and playful and pretty much back to his old self.

Owners are more relaxed and their dogs benefit from the extra time and attention they get on a holiday in the countryside. And so I’d definitely recommend that you get away with your dog – mad or not – as often as you can, even if it’s just for a few days.

Now I’ve brought the episode of Charlie’s odd behaviour into the open, I wonder if anyone out there has any theories about: a) why he went a bit loopy and: b) whether he’s a munsterlander or a collie cross (with perhaps a bit of boxer thrown in).

Guide for group getaways

Check out our top ten tips for organising a celebration break with your friends or family. There’s advice on choosing the best location and the most appropriate self-catering accommodation (you could be better off with several cottages together rather than one big house), as well as how to organise activities and eating in – and out.

Hope you find this useful for planning your special gettogether!

Click here for our article on group getaways

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New Article on HolidayCottages.cc – Snowdonia and Mount Snowdon

We’ve added a new article on walking in Wales. Solange Hando stays in a holiday cottage in Snowdonia, and manages to make it to the top of mount Snowdon – the highest peak in England and Wales.

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