VisitManchester organised the Manchester Tourism Awards at the Manchester Hilton last month.

The indoor real snow centre, ‘The Chill Factore’ won the ‘Access for All’ category award at the ceremony. Judges praised the efforts made to cater for the needs of guests with disabilities, including the close association with Disability Snowsports UK (DSUK)and also recognised the positive relationship The Chill Factore has with the local community.

Guest Services Manager, Jodie Finnegan, was also recognised in the ceremony, coming in the top three in the ‘Outstanding Customer Service’ category. She’s greatly improved guest satisfaction with a 5,000% reduction of complaints over the past 18 months and the complaint ratio now standing at less than 1 per 25,000 visitors – not bad going for such a popular and large attraction!

The Chill Factore also won the Visitor Attraction Quality Assurance Scheme (VAQAS) accreditation by VisitEngland, for their commitment to guests’ needs after being assessed on all areas that impact on the quality of the guest experience.

The Real Snow Attraction can now display the VisitEngland Tudor Rose Quality Marque which is generally known as a reassurance of a quality attraction.

Chief Executive, Stephen Evans said: “We’re delighted to have our hard work and commitment recognised by these prestigious organisations. At Chill Factore the enjoyment of our guests is of paramount importance to us all and we do all we can to ensure their needs are met. As the northern headquarters of snow sports charity Disability Snowsport UK, it is a particular honour to be awarded for the quality of care we give to everyone who visits us and the efforts our adaptive ski instructors go to to get those with disabilities skiing using specialist equipment.”

There are many things you can do at The Chill Factore, you can take lessons in learning to ski, or go to improve your skiing, snowboard and you can take the children to learn at the kids snow sports academy.